To be sure I understand the distinction here: could "listening" be stated as having no real agenda, and whatever comes up, comes up. While "discovery" is listening with an agenda towards a specific outcome (e.g. figuring out some new product or feature to build) - which is how we make progress. Do I have that right?
Customer listening vs discovery interviews
To be sure I understand the distinction here: could "listening" be stated as having no real agenda, and whatever comes up, comes up. While "discovery" is listening with an agenda towards a specific outcome (e.g. figuring out some new product or feature to build) - which is how we make progress. Do I have that right?